PLEASE READ THE AGREEMENT CAREFULLY BEFORE USING THIS WEBSITE. This Site is offered to you conditioned on your acceptance without modification of the Agreement and the Privacy Statement. The Agreement applies whether you are just visiting the Site or are a registered Account user (as described below). By using this Site, you agree to the Agreement and the Privacy Statement. If you do not agree to the Agreement and/or Privacy Statement, do not use this Site.
Last updated: 7/3/18
Modification of This Agreement
We currently accept the following payment methods:
• Discover Card
• American Express
International Credit Cards will not be accepted.
Occasionally our warehouse will run out of stock on certain items. If you have purchased a product that has run out, our customer service department will contact you via e-mail or phone to let you know when the product will be in stock. If you have any questions about a backorder, please contact our customer service department.
We ship via USPS Mail, please allow 7-10 business days for delivery.
At this time, we can only ship to The United States
Return – Cancellation – Refund Policy
We want to ensure your complete satisfaction. SkinCareByFace.com will accept the return of any new product found to be defective upon arrival. We will also accept the return of any product that, upon arrival and examination, you are simply unsatisfied with.
All product returns must be in as-received, unused condition, in the original package and any existing factory seals must be intact. Returned product must be received no later than 30 days from date of purchase.
Due to the possibility of contamination and our inability to confirm that the product is “unused” we are unable to accept the return of shaving cream which does not have a secure tamper-proof package seal or those items whose seal has been removed.
Product returns must be pre-authorized by our Customer Service Department before return shipment. To obtain a Return Authorization Number email us providing all of the pertinent details including; Order Number, Order Date, and Reason for Return. Please also specify whether you would like an exchange or refund. You will receive a reply email including a Return Authorization Number. This RA number must be prominently displayed on the outside of the returned parcel. (See example below) All parcels not bearing an RA number will be refused and returned to the sender. Returned merchandise must be accompanied by the original packing slip. You may want to make a copy of it for your records. You may also want to insure your return, as we cannot accept or be responsible for damaged, lost, or misdirected parcels. Safe, timely arrival of your returned merchandise at our Shipping Center is your responsibility.
Refunds for returned merchandise will be limited to the purchase price of the item (this will not include shipping) and will be made in-kind and within 14 days of receipt of the returned merchandise. If you paid by credit card, a credit will be issued to the same account and will appear on your billing statement. If you paid by money order or check, a company check will be issued only after your check has cleared our account and will be mailed to the same address as the original shipment.
Merchandise Returns Should Be Addressed To:
RAEF, I, LLC
22207 Fox Glenn Trace
Panama City Beach, FL 32413
Attn: Customer Service Dept. R.A. #____
Restocking/Cancellation Fee Policy
We are happy to do this however, once an order has been received and processed, there is a 10% restocking/cancellation fee.
The restocking/cancellation fee for non-defective items is 10% of the sales price of each item returned.
• All non-defective items returned are subject to a restocking fee.
• Shipping and handling charges are non-refundable and thus will not be included in the customer refund.
• Any package refused or returned to RAEF, I, LLC due to incorrect address, action, inaction or absence of the recipient will be considered a canceled order. The customer refund will be reduced by the restocking fee and shipping/handling charges.
• Cancellation requests received after the order enters the “processing” phase will incur the cancellation fee (restocking fee and shipping/handling charges).
Sharing of Information
RAEF I LLC uses the information described above to tailor our content and help our advertisers and third party marketers better understand the demographic profile of our Site, users. This is essential to keep the costs of our products and/or services reasonable. The personally identifiable information that you submit to RAEF I LLC remains your property, however, by submitting that information to RAEF I LLC you grant RAEF I LLC the right to use that information as set forth herein. We may use your personal information and/or transfer the personal information you supply on the Site to other third party businesses, subject to applicable state and federal law, for any legal purpose including, without limitation to: (a) bring selected retail opportunities and promotional offers to you via direct mail marketing, e-mail marketing, telemarketing and/or online banner advertising; (b) when necessary, to receive a product or service that you may have ordered from such third party while using the Site or when responding to offers provided by RAEF I LLC; (c) tracking compliance with our RAEF I LLC Website Terms and Conditions (“Terms and Conditions”); and (d) for validation, suppression, content improvement and feedback purposes. These third party businesses may include providers of direct marketing services and applications, including look up and reference, suppression and validation, and e-mail marketing. By permitting RAEF I LLC to collect this information, you will be able to receive free information on products and services that may be of interest to you (see “Sharing of Information” below). We use contact information collected from our Site to send you information about us, to keep you informed of products and services that may be of interest to you, as well as to service your account with us should you place an order. In addition, you agree that we may contact you with updates and/or any other information that we may deem appropriate for you to receive in connection with your account and/or the Site.
We also use this information to personalize your experience with RAEF I LLC. Contact information is also used to reach you, when necessary, regarding the use of our Site, products and/or services.
By submitting your e-mail address at the Site, you agree to receive e-mail marketing from RAEF I LLC and our third party advertisers. Our third party advertisers, may maintain separate e-mail lists for different purposes. If you wish to end your e-mail subscription to a particular list, you must follow the instructions contained in each e-mail correspondence that you receive from RAEF I LLC or the applicable third party advertiser to unsubscribe from that particular list. To unsubscribe from all RAEF I LLC e-mail lists, please send a letter to: RAEF, I, LLC, c/o S. Todd, 611 Celebration Avenue, Celebration, FL 34747. We only send e-mail marketing to individuals that have agreed to receive e-mail from RAEF I LLC and to individuals that have otherwise agreed, on third party websites, to receive e-mail marketing from other companies, such as RAEF I LLC . RAEF I LLC does not send unsolicited commercial e-mail. As a result, certain statutes requiring particular formatting for unsolicited commercial e-mail may not be applicable to the commercial e-mail that is sent by RAEF I LLC. Notwithstanding the foregoing, we will not send you any e-mail marketing, or allow any third party to send you e-mail marketing, from which you cannot unsubscribe.
You may choose to stop receiving future communications regarding products and services we may offer to you (see the “Opt-Out/Unsubscribe” section on all emails) or email us to unsubscribe at [email protected], however we may be required to contact you thereafter regarding any order or purchase that you may make while on this Site.
In addition, you agree that by submitting your e-mail address at the Site and/or registering for the products and/or service offered herein, such act constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 CFR §310 et seq. (the “ATSR”) and any applicable state and local do-not-call regulations. Notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, or an applicable state do-not-call list, RAEF I LLC retains the right to contact you via telemarketing in accordance with the ATSR and the applicable state regulations. Moreover, by registering with, or requesting information from, a third party advertiser at or through the Site, such action shall constitute a purchase, an inquiry and/or an application with the respective third party advertiser for purposes of the ATSR and any applicable state and local do-not-call regulations and you may be contacted via e-mail, direct mail and/or telemarketing by such third party advertiser in accordance with the ATSR and the applicable state regulations.
RAEF I LLC does not control, and is not responsible for, the practices of our advertisers or third party marketers.
We will never disclose any credit card or other financial information to any third-party marketers or other non-governmental entity. Notwithstanding the foregoing, we may: (a) share the fact that we have credit card information on file for specific users of the Site but we will not share your specific credit card information with such third parties without your prior informed consent; (b) share your credit card information with consumer credit agencies; and (c) disclose your credit card information and/or financial information to third party processors for the sole purpose of effectuating transactions that you enter into at the Site. We may also disclose your personally identifiable and/or financial information: (a) to a governmental entity if so ordered by a court of law, to comply with the local, state and federal laws (b) where otherwise required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Site; or (c) if we are sold or acquired.
If payment is made for any of our products and/or services by check, and such payment is subsequently dishonored by the bank from where the check is drawn, RAEF I LLC reserves the right to resubmit the payment electronically either directly or through a third-party payment and/or collection service. You agree that you are responsible for any and all fees pertaining to a returned payment, regardless of the reason. The Returned Check Fee is currently US$35.00 for each occurrence, and will be added to your account. Any order not paid due to returned payments after a reasonable period of time will be considered fraudulent and will be turned over either for collection and/or subsequent prosecution.
We use Google Analytics to monitor and analyze the use of our Service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
All collected information is stored in a technically and physically secure environment. When our registration/application process prompts users to enter sensitive information (such as credit card information), and when we store and transmit such sensitive information, that information is encrypted and is protected with SSL encryption software. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personal information. Furthermore, access to this information is strictly limited, and not accessible to the public. Our employees are dedicated to ensuring the security and privacy of all user information. Employees not adhering to our firm policies are subject to disciplinary action.
Please note that any attempt to breach the security of the network, our servers, databases or other hardware or software supporting this Site or other websites under the control of RAEF I LLC constitutes a crime punishable by law. We will turn over to authorities, any and all evidence relating to a potential breach of security or other abuse against the network, servers, databases or other such supporting equipment or software. In compliance with applicable federal and state laws, we shall notify you in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
CONTENTS OF THE WEB SITES – DISCLAIMER
The materials the Site (including any graphics, software, recommendations or other materials) and any materials made available through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, RAEF I LLC disclaims all warranties, express or implied, including but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. RAEF I LLC does not warrant or make any representations regarding the use or the results of the use of the materials in the Site in terms of its correctness, accuracy, reliability, or otherwise. The materials in the Site could include technical inaccuracies or typographical errors. These materials could be inaccurate or become inaccurate as a result of development occurring after their respective dates. RAEF I LLC undertakes no obligation to verify or maintain the accuracy of such information. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
LIMITATION OF LIABILITY
IN NO EVENT SHALL RAEF I LLC BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF RAEF I LLC HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
You agree to indemnify, defend, and hold harmless RAEF I LLC, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation by you of the Agreement, your use of the Site (including negligent or wrongful conduct) and/or the use of any Site for which you have registered by any other person using your user account.
Contact us via email:
Contact us via phone: 877.727.3705 (M-F 9am-5pm EST)
Contact us via mail:
RAEF, I, LLC
22207 Fox Glenn Trace
Panama City Beach, FL 32413